Psychic Sofa is an online platform connecting adults with independent readers offering telephone consultations and other spiritual reading services. Its listings include tarot readers, mediums, clairvoyants and numerology practitioners. Customers can browse readers, check availability and select a payment method before connecting.
For UK and US customers, the practical questions are how much a reading costs, how readers are selected and what happens if a session is disappointing. Equally important is the service’s stated purpose: its terms describe readings as entertainment, with subjective interpretations rather than factual information or professional advice.
Understanding those conditions helps put the website’s promotional language, testimonials and payment options into context.
How Psychic Sofa Works
The platform’s terms identify its operator as a company registered in England and Wales. They also distinguish between the company’s responsibilities and those of individual readers: the platform manages bookings, payments and administration, while independent readers deliver consultations.
The website displays reader listings with identifying PINs and availability indicators. Customers can browse categories, including tarot, astrology, mediumship and love and relationships.
For a telephone reading, the booking process involves choosing a reader and payment method, then following automated instructions to connect. Card payments can be handled through the automated system without speaking to an operator.
Availability alerts provide another option when a preferred reader is busy. The website offers text notifications when readers become available, although it explicitly warns that an alert does not guarantee the reader will still be available when the customer calls.
This makes the listings useful for checking current availability, rather than assuming a particular reader will always be accessible.
Reading Options and Reader Profiles
The UK website lists telephone, text and email readings. These are different delivery formats, so customers should check the specific service offered before paying rather than assume every reader provides every option.
Reader profiles and the app allow customers to explore specialisms and availability. The app also includes audio introductions, which provide an opportunity to hear a reader’s speaking style before booking.
The company says its selection process includes a live test reading and an assessment of telephone manner. It also says it monitors customer feedback and may retest or remove readers when standards fall.
These are descriptions of the company’s internal screening procedures. They should not be presented as independent verification of paranormal abilities or a guarantee that statements made during a reading will be correct.
Likewise, labels such as “tarot” or “clairvoyant” identify the advertised approach. They do not establish a measurable level of accuracy.
UK and US Prices: What Customers Pay
Psychic Sofa advertises different telephone packages for UK and US customers. The following card-payment prices were displayed in October 2026.
| Market | Reading duration | Advertised card price |
|---|---|---|
| UK | 20 minutes | £16.80 |
| UK | 30 minutes | £24.60 |
| UK | 60 minutes | £48.00 |
| US | 20 minutes | $30 |
| US | 40 minutes | $60 |
| US | 60 minutes | $90 |
The UK card prices explicitly include VAT. The US website also lists a separate American Express payment route with the same advertised packages.
UK customers have additional telephone billing options. The mobile shortcode service advertises £1 per minute without network access charges. The premium-rate landline option advertises 80p per minute plus the caller’s network access charge.
That distinction matters: the landline headline rate is not necessarily the complete cost. Customers comparing payment methods need to account for both the reading charge and any applicable telephone-provider charge.
The UK and US packages also differ in duration. A UK 30-minute package should not be compared directly with a US 40-minute package simply because both occupy the middle position in the price list.
Prices, offers and available payment methods may change. Confirm the currency, duration and total charge presented through the relevant booking route before authorising payment.
What the App and Prepaid Wallet Offer
The app’s published features include reader browsing, availability notifications, audio introductions, wallet balance tracking, horoscopes and email-reading access. Its Apple listing describes the download as free; paid readings remain separate purchases.
A prepaid wallet stores purchased minutes for later calls. The website advertises bonus minutes, including a separate promotion for topping up through the app. These offers should be checked alongside the purchase conditions, especially if buying a larger balance.
Under the published UK wallet policy, purchased and remaining minutes cannot be refunded as money. Minutes are also non-transferable between accounts, and unused minutes expire six months after purchase.
Those conditions make the amount purchased important. A larger bundle creates a larger prepaid commitment, even when promotional minutes are included.
The wallet refund process also differs from a direct card-payment refund. Eligible wallet complaints result in minutes being returned to the account, rather than cash being returned to the customer.
Refund Conditions to Read Before Calling
The advertised money-back guarantee has specific limits. Under the published UK policy, a customer who does not connect with a reader should end the reading before five minutes have elapsed and contact the company within 48 hours.
For qualifying direct credit or debit card readings, the company may offer another reader or a full refund. Requests require a valid explanation and are subject to verification and fair-use conditions.
The policy says premium-rate calls are excluded from its refund scheme. For direct card calls lasting longer than five minutes, it describes transferring remaining minutes to another reader rather than providing the same full-refund option.
Keep the call date, time, duration, reader’s name and relevant payment or wallet details. The company requests this information when investigating a complaint.
Customers using another regional website or an app payment route should check the conditions presented there, rather than assume the UK policy applies identically to every purchase.
Reviews, Accuracy Claims and Realistic Expectations
Customer feedback and guaranteed accuracy are different matters. The platform’s terms explicitly state that it does not verify the accuracy or reliability of readers’ statements and does not guarantee results.
UK advertising guidance offers relevant context. In advice dated March 2026, the Committee of Advertising Practice explains that claims portraying psychic or spiritual readings as truthful or accurate are likely to be problematic for the Advertising Standards Authority. It also warns against misleading vulnerable consumers or promising improvements in health, wealth or other circumstances.
That guidance concerns advertising across the sector; it is not a finding that this particular company has breached the rules.
For anyone assessing Psychic Sofa, the useful distinction is between the service being offered and the truth of a reader’s interpretations. A paid conversation, an internal screening process or a positive testimonial does not establish that a prediction will happen.
The company’s own terms say readings should not replace medical, psychological, financial or legal advice. They also state that readers do not diagnose conditions or guarantee outcomes.
Privacy and Call Recording
Telephone readings should not be assumed to be unrecorded. The company’s privacy policy, revised in April 2026, explains that calls may be recorded for quality monitoring, complaint handling and compliance purposes.
It specifies retention periods of six months for premium-rate call recordings and 28 days for credit or debit card call recordings. Access is restricted to authorised personnel, according to the policy, and recordings are not used for marketing.
The policy also says customers may decline to disclose sensitive information without losing access to services. This matters when a conversation touches on personal relationships, beliefs or health.
Before booking, the most useful checks are therefore concrete: identify the reader and format, confirm the total price, understand the applicable refund deadline and decide what personal information to share.
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